The Value of an Organisational Platform

30th January 2021


  • Organisations of the future will need to combine human and technical capability with artificial intelligence and socialised data.
  • When an organisation has a shared, enterprise wide platform, it provides the ability to react, respond, adapt and be self-aware, regardless of size or industry.  

In a typical medium to large sized organisation many people contribute to the production of products and services. They do this by exploiting a variety of strategies, following defined processes, using various ways of working, and using an array of technologies to get things done.

As organisations grow and scale, no one person can know the intricacies of every job that needs to be done and every decision that needs to be made. Work is usually broken down into a series of tasks and activities, completed by specific teams and business functions. This means that businesses are having to contend with increasing levels of complexity and need to constantly develop new capabilities. This is why having a holistic view of the organisation, and being able to create a shared understanding, and having visibility of the linkages between all of the moving parts is becoming increasing important. We call this connecting the dots.

The rise of new ways of working enabled by connected technologies and real time data is helping organisations to transform business models, capabilities and processes at an accelerated rate. Products, data and services are increasingly being combined, we are seeing this in industries such as mining, healthcare, education and IT. This is leading to the building of new capabilities and opportunities within each of those industries.

Organisations of the future will need to combine human and technical capability with artificial intelligence and socialised data. So, how can the average business transition effectively from the current state to their desired future state? That’s where the “organisation as a platform” comes into play.

When an organisation has a shared, enterprise wide platform, in effect it has its own digitised operating system. It’s a system of shared, connected capabilities and knowledge that allows individuals and operational teams to understand how the organisation works, to get insight into specific activities and requirements and to collaborate and co-create. All of the things that are needed to drive future value for customers, stakeholders and the business.

These platforms are evolutionary, providing the ability for organisations regardless of size or industry to react, respond, adapt and be self-aware. A good example of this type of platform is realising success® by Realising-Potential an Australian based company and partner of the ACS.  It provides the ability to:

  • Communicate and align strategy.
  • Improve current and future capabilities.
  • Empower people to model and try new ways of working.
  • Share knowledge across the organisation.
  • Combine information streams
  • Use data and information to drive optimisation and transformation activities.
  • Understand what roles people play, what knowledge is needed and where opportunities for improvement exist.

Any organisation can easily develop and gain advantage by implementing its own platform based operating system and using a smarter approach to business optimisation and transformation. For more information on what an organisational platform can do for your business, please contact Realising-Potential.


This article is written by ACS member Jackie O’Dowd MACS Snr CP, Founding Partner | CEO at Realising-Potential Pty Ltd