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Combatting the tech skills shortage
Highlights
- Having existing technicians resolve more tickets can help counter the tech skills shortage. So, how do you increase productivity?
- By outsourcing Level 1 Helpdesk support to OfficeHQ’s Australian-based call centre agents.
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Having existing technicians resolve more tickets can help counter the tech skills shortage. So, how do you increase productivity?
By outsourcing Level 1 Helpdesk support to OfficeHQ’s Australian-based call centre agents.
Leading ICT companies are embracing this technology-driven, human-centred solution. It's a cost-effective way of being hands-off basic troubleshooting, using conditional scripting. In turn, your technicians can maintain focus on priority tickets.
OfficeHQ is Australian-owned and an ACS partner. It's trusted by approximately 500 ICT businesses nationwide to provide call answering and Level 1 Helpdesk support services.
These businesses report that using OfficeHQ ensures they:
• Never miss a call
• Increase productivity
• Solve staffing issues
ACS members also save 10% off OfficeHQ’s call answering plans. Find out more details here.