Combatting the tech skills shortage

Highlights

  • Having existing technicians resolve more tickets can help counter the tech skills shortage. So, how do you increase productivity?  
  • By outsourcing Level 1 Helpdesk support to OfficeHQ’s Australian-based call centre agents.

Having existing technicians resolve more tickets can help counter the tech skills shortage. So, how do you increase productivity?

By outsourcing Level 1 Helpdesk support to OfficeHQ’s Australian-based call centre agents.

Leading ICT companies are embracing this technology-driven, human-centred solution. It's a cost-effective way of being hands-off basic troubleshooting, using conditional scripting. In turn, your technicians can maintain focus on priority tickets.

OfficeHQ is Australian-owned and an ACS partner. It's trusted by approximately 500 ICT businesses nationwide to provide call answering and Level 1 Helpdesk support services.

These businesses report that using OfficeHQ ensures they:

•          Never miss a call

•          Increase productivity

•          Solve staffing issues

ACS members also save 10% off OfficeHQ’s call answering plans.  Find out more details here.

 

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